Customer Stories
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English Laundry/Pk Laundry's Transformation with TurnsApp and DoorDash Pickups

Introduction:

English Laundry/Pk Laundry, a well-established laundry service provider, underwent a

significant transformation by integrating TurnsApp for streamlined operations and partnering

with DoorDash for convenient pickup and delivery services.

Embracing Innovative Solutions

Integration of TurnsApp

To enhance its operational efficiency, English Laundry/Pk Laundry implemented TurnsApp.

This move introduced advanced features like detailed machine reports, effective labor

management, and efficient task assignment, leading to a significant improvement in internal

processes. Customer-centric features such as easy refund methods and enhanced retail

management were also a part of this integration.

DoorDash Pickups: Elevating Customer Experience

Understanding the importance of customer convenience, English Laundry/Pk Laundry

collaborated with DoorDash. This partnership enabled customers to:

● Order from Comfort: Customers could schedule their laundry services without leaving

their homes.

● Time-Saving Options: The option for pre-booking pickups or opting for home delivery

saved customers' time.

● Seamless Online Payments: The system facilitated easy, contactless payments.

Dedicated Customer App

To ensure that these services were easily accessible, English Laundry/Pk Laundry launched a

dedicated app on both the App Store and Play Store, focusing on:

● Broad Accessibility: Making the app available on major platforms for all customers.

● Simple and Intuitive Use: Ensuring the app was easy to navigate for a hassle-free user

experience.

● Tailored Services: Incorporating features like order history and personalized

recommendations for an enhanced experience.

Impact and Customer Perspectives:

The integration of TurnsApp with DoorDash services led to impressive outcomes:

● A30%boost in operational efficiency.

● A40%increase in customer satisfaction, thanks to the convenience of the DoorDash

collaboration.

● A20%reduction in operational costs.

● A25%growth in revenue, driven by improved customer loyalty and the acquisition of

new clients.

"The decision to use TurnsApp and partner with DoorDash has been pivotal for our business.

Our customers appreciate the ease of ordering and paying online, and the flexibility of picking

up their laundry or having it delivered has been a major plus. We’ve transformed the way we

engage with and serve our customers."- Hardik Patel- Owner of English Laundry/Pk Laundry.

Conclusion:

The story of English Laundry/Pk Laundry with TurnsApp and DoorDash is a testament to the

impact of embracing technology in the service industry. This combination of enhanced

internal efficiency and superior customer convenience has redefined the standards for laundry

services.

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