Turnsapp Inc. ("Turnsapp," "we," "us," or "our") is committed to protecting the privacy and security of your
personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information
when you use our laundromat and dry-cleaning management platform and related services (the "Services").
Our Services Include:
- Laundromat & Dry-Cleaning Management Software
- Customer Engagement & Payment Processing
- Pickup & Delivery Optimization
- Automated Communications & Notifications
- Analytics & Reporting Tools
- Franchise & Multi-Location Support
- Point-of-Sale (POS) Hardware and Equipment
By using our Services, you agree to the collection and use of information in accordance with this Privacy
Policy.
When you register for our Services, we collect:
- Business name, address, and contact information
- Business owner/manager details (name, email, phone)
- Business license and tax identification numbers
- Payment and billing information
- User account credentials and preferences
- Hardware shipping and installation addresses
- Equipment serial numbers and warranty information
As part of providing our Services, we process customer data on your behalf, including:
- Customer names, phone numbers, and addresses
- Pickup and delivery preferences
- Order history and service details
- Payment information (processed securely through third-party processors)
- Communication preferences and history
- Loyalty program and promotional data
We share information with trusted third-party service providers who assist us in:
- Payment processing (Stripe, PayPal, etc.)
- Cloud hosting and data storage (AWS, Google Cloud)
- Communication services (Twilio for SMS, email providers)
- Analytics and performance monitoring
- Customer support tools
- Hardware shipping and logistics providers
- Equipment manufacturers and warranty service providers
We may communicate directly with your customers for:
- Order confirmations and status updates
- Pickup and delivery notifications
- Payment processing and receipts
- Customer support (when authorized by you)
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our Terms of Service
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of
the business transaction.
In the event of a security breach affecting your data, we will:
- Notify affected users within 72 hours of discovery
- Provide details about the nature and scope of the breach
- Outline remediation steps being taken
- Offer assistance and support as appropriate
If applicable, you have the right to:
- Request access to personal information we hold
- Request correction of inaccurate information
- Request deletion of personal information
- Object to processing of personal information
- Request data portability
- Withdraw consent for processing
As a business customer, you control your end-customer data and can:
- Export customer data at any time
- Delete customer records from our system
- Manage customer communication preferences
- Control data sharing and processing settings
We retain your business account information for as long as:
- Your account remains active
- Required to provide Services
- Necessary for legal, tax, or regulatory compliance
- Typically 7 years after account closure for financial records
You can control cookies through your browser settings or our cookie preferences center. Note that disabling
certain cookies may affect platform functionality.
Our Services may involve transferring data internationally. We ensure adequate protection through:
- Standard Contractual Clauses for EU data transfers
- Privacy Shield frameworks where applicable
- Data processing agreements with international partners
- Compliance with local data protection requirements
Our Services are designed for business use and are not intended for individuals under 18. We do not knowingly
collect personal information from minors. If you believe we have collected information from a minor, please
contact us immediately.
Our platform may integrate with third-party services (POS systems, accounting software, etc.). This Privacy
Policy does not cover third-party services. Please review their privacy policies for information about their
data practices.
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Email notification to your registered account
- Prominent notice on our platform
- Updated "Last Modified" date
Continued use of our Services after changes take effect constitutes acceptance of the updated Privacy Policy.
