Terms of Service Agreement
Effective Date: September 22, 2025
Last Updated: September 22, 2025
This Terms of Service Agreement (hereinafter referred to as this "Agreement") governs the use of services
provided by:
Turnsapp Inc.
Having its registered place of business at:
16192 Coastal Highway
Lewes, Delaware, 19958
(hereinafter referred to as "Turnsapp," "Company," "we," "us," or "our")
And any individual or entity that accesses or uses our services (hereinafter referred to as "User," "Customer,"
"you," or "your").
By accessing, browsing, or using our website, services, or applications, you acknowledge that you have read,
understood, and agree to be bound by the terms and conditions set forth in this Agreement. If you do not agree
to these terms, please do not use our services.
(The Company and User are hereinafter referred to individually as "Party" and collectively as "Parties," as the
context may require.)
WHEREAS:
Turnsapp agrees to provide its services, including but not limited to Laundromat & Dry-Cleaning
Management, Customer Engagement & Payments, Pickup & Delivery Optimization, Automated Communications &
Notifications, Analytics & Reporting, Franchise & Multi-Location Support (hereinafter referred to as the
'Services'), to the Customer in accordance with the terms and conditions set forth in this Agreement.
The Customer acknowledges and agrees to comply with all applicable terms, policies, and guidelines
established by Turnsapp, including any future amendments, and is bound by this Agreement upon accessing
or using the Services.
Now, therefore, in consideration of the mutual promises and obligations set forth herein, the Parties
agree as follows:
1. Definitions
"Account": A unique user profile registered with Turnsapp.
"Confidential Information": All non-public business, financial,
technical, or other proprietary information disclosed by Turnsapp to the Customer, including but not limited
to trade secrets, operational procedures, business strategies, software code, and unpublished features.
"Customer": Any eligible individual or entity accessing or using our
Services. *Eligibility as defined in Clause 3
"Customer Information": Any data, personal or business details,
preferences, or usage statistics provided by the Customer while using the Services.
"Excused Downtime": Anytime the Services are unavailable for access due
to: (i) Scheduled Maintenance, (ii) issues arising from the Customer's or Users' telecommunications or
internet services, (iii) third-party services, software, or hardware not provided or controlled by Turnsapp
(including external platforms accessed through the Service), or (iv) force majeure events, such downtime
shall not be considered a breach of this Agreement.
"Intellectual Property": All copyrights, trademarks, patents, trade
secrets, proprietary methodologies, branding elements, and any other proprietary rights associated with our
Services.
"Policies": All internal rules, terms, and operational guidelines
established by Turnsapp, including but not limited to privacy policies, refund policies, and acceptable use
policies.
"Scheduled Maintenance Period": means any time period during which
Turnsapp performs scheduled or emergency maintenance on the Service.
"Subscription": Any paid or free plan offered by Turnsapp.
"Support Services": means the support services offered by Turnsapp, in
relation to the Services, provided under Clause 4.
"Third-Party Services": Any third-party applications, websites, or
services that integrate with Turnsapp or are linked through our Services.
2. Eligibility
To use our Services, you must be at least 18 years old or have the consent of a legal guardian. By using the
Services, you represent and warrant that you meet these eligibility requirements and have the legal capacity
to enter into a binding agreement. As a service provider, we do not assume any liability for use of the
Services by a minor.
3. Application Services
3.1 Account Registration & Security
To access certain features of our Services, you may be required to create an account. You agree to:
- Provide accurate and complete information.
- Maintain the confidentiality of your login credentials.
- Notify us immediately of any unauthorized use of your account.
Turnsapp is not responsible for any loss resulting from unauthorized access to your account. We reserve the
right to suspend or terminate accounts suspected of spamming, fraudulent or unauthorized activity.
3.2 License & Usage Restrictions
Turnsapp grants you a limited, non-exclusive, non-transferable, and revocable license to use our Services
strictly in accordance with this Agreement. You agree not to:
- If your subscription has a limit on the number of users, you can only allow that many users to access
the Service. Additional users can be added with agreement from Turnsapp, and fees will apply
accordingly.
- Reproduce, distribute, or create derivative works from our Services without explicit permission.
- Use our Services for unlawful purposes, including fraud or other unauthorized activities.
- Interfere with or disrupt our Services, including hacking, scraping, or reverse engineering.
- Misrepresent your identity or affiliation with any entity.
- Reverse engineer or attempt to discover the source code.
- Violate any applicable laws or regulations while using our Services.
Turnsapp has the right to monitor your use of the Service to ensure compliance with this Agreement and to
gather data for performance analysis.
3.3 Subscription & Payment
If you purchase a paid subscription, you agree to our pricing, billing, and payment terms. All payments are
non-refundable unless otherwise specified.
Turnsapp reserves the right to change subscription fees or introduce new charges with prior notice. You are
responsible for maintaining valid payment information to avoid service interruptions.
3.4 User Content & Conduct
You may post, upload, or otherwise share content through the Services. By doing so, you:
- Grant Turnsapp a non-exclusive, worldwide, royalty-free license to use, display, and distribute your
content.
- Warrant that your content does not infringe any third-party rights or violate any laws.
- Agree not to upload content that is offensive, defamatory, illegal, or violates any rights of others.
- Misrepresent your identity or affiliation with any entity.
Turnsapp reserves the right to remove or restrict content that violates this Agreement or is deemed
inappropriate.
3.5 Third-Party Services
Our Services may integrate with or link to third-party applications and websites. Turnsapp does not control
and is not responsible for the content, policies, or practices of third-party services. Your interactions
with third-party services are at your own risk.
4. Support Services
TurnsApp will take all reasonable steps to deliver support services to the Customer to the extent as
mentioned below.
4.1 Service Levels:
TurnsApp will strive to provide the Service in line with the conditions set forth below:
Turnsapp will make commercially reasonable efforts to maintain at least 99.9% uptime for the Service,
excluding permitted downtime. Turnsapp will provide at least 3 business days' advance notice for any
scheduled maintenance.
4.2 Support Availability
4.3 Support Requests & Process
Support services are available only for issues submitted through Turnsapp's customer support portal by up to
5 designated representatives from the Customer's team. To receive effective support, the Customer must
provide accurate and complete information, including key points of contact and any necessary access
credentials. Turnsapp is not responsible for delays caused by incomplete or incorrect information.
Additionally, Turnsapp reserves the right to reclassify support requests if they have been miscategorized by
the Customer.
4.4 Support Limitations & Additional Services
Turnsapp offers support services on a commercially reasonable-efforts basis. While Turnsapp will work to
resolve reported issues, it does not guarantee that every problem will be fully resolved. If an issue falls
outside the scope of standard support, additional services may be required at Turnsapp's current rates.
Support services are intended for ongoing use of the Service and do not replace professional implementation,
training, or specialized services. Additional services such as on-site assistance, custom development,
network administration, or new feature requests can be provided at Turnsapp's prevailing rates upon mutual
agreement.
4.5 Investigation & Resolution
Turnsapp will investigate and work to resolve any recurring or major issues that prevent the Service from
functioning as outlined in the official documentation.
5. Intellectual Property Rights
All intellectual property rights in the Services, including trademarks, logos, proprietary software, and
content, remain the exclusive property of Turnsapp or its licensors. You may not:
- Use any of our intellectual property without prior written consent.
- Copy, modify, distribute, or create derivative works from our Services.
- Remove or obscure any copyright, trademark, or proprietary notices.
6. Termination
Turnsapp reserves the right to suspend or terminate your access to the Services at any time, with or without
notice, for violating this Agreement or engaging in any unlawful activity. Upon termination, all rights
granted under this Agreement will cease immediately.
7. Disclaimer of Warranties
Turnsapp provides the Services on an "as-is" and "as-available" basis. We will make reasonable efforts to
provide solutions and customer support however, we do not warrant that:
- The Services will be uninterrupted or error-free.
- Any content or information will be accurate or reliable.
- The Services will meet your expectations or requirements.
Turnsapp disclaims all warranties, express or implied, including merchantability, fitness for a
particular purpose, and non-infringement.
8. Limitation of Liability
To the maximum extent permitted by law, Turnsapp shall not be liable for:
- Any indirect, incidental, consequential, or punitive damages.
- Loss of profits, revenue, data, or goodwill resulting from the use or inability to use our Services.
Your sole remedy for dissatisfaction with the Services is to discontinue use.
9. Indemnification
The Customer agrees to indemnify and hold Turnsapp, its officers, directors, employees, and affiliates
harmless from any claims, damages, losses, or expenses arising from:
- Your use of the Services.
- Your violation of this Agreement.
- Your infringement of any third-party rights.
10. Assignment
Customers may not assign, resell, or transfer any goods or services under this Agreement without Turnsapp's
prior written consent. However, Customers may assign their rights and obligations to: (a) a controlling
entity, (b) an affiliate under common control, or (c) a purchaser of substantially all assets, provided that
(i) prior written notice is given to Turnsapp, (ii) the assignee agrees to be bound by this Agreement, and
(iii) the number of authorized users does not exceed the original limit without additional fees. Assignment
does not release the Customer from prior obligations. Any unauthorized assignment is void.
11. Independent Contractors & Non-Solicitation
This Agreement does not create an agency, partnership, or joint venture. Both parties remain independent
contractors with no authority to bind or act on behalf of the other. During the term of this Agreement and
for 12 months thereafter, neither party shall solicit or hire the other's employees, except in response to
general employment postings or unsolicited applications.
12. Force Majeure
If any provision of this Agreement is found invalid, the remaining terms will remain enforceable. Any waiver
must be in writing and signed by both parties. Notices must be sent in writing via certified mail, personal
delivery, or overnight courier. Neither party shall be liable for any failure or delay in performance due to
circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God,
war, terrorism, government actions, labor strikes, supply chain disruptions, power outages, internet
failures, or any other unforeseen event that makes performance impossible. The affected party shall promptly
notify the other party of such an event and make reasonable efforts to mitigate its impact. If the force
majeure event continues for more than 15 days, either party may terminate this Agreement without liability.
13. Governing Law & Dispute Resolution
This Agreement shall be governed by the laws of the State of Delaware, without regard to conflict of law
principles. Any disputes arising out of or relating to this Agreement shall be resolved through binding
arbitration in State of Delaware. Both Parties waive the right to a jury trial or to participate in a class
action lawsuit.
14. Amendments & Changes
Turnsapp reserves the right to modify this Agreement at any time. We will notify you of significant changes
via email or through the Services. Continued use of the Services after changes take effect constitutes
acceptance of the revised Agreement.
15. Variability
The support services provided by Turnapp shall be governed by the standard Terms of Service Agreement as set
forth herein. Notwithstanding the foregoing, certain customers may be subject to customized service levels
pursuant to a separate agreement or addendum executed between Turnsapp and the respective customer. In the
absence of such a specific agreement, the standard Terms of Services shall apply.
