1. Introduction

Turnsapp Inc. ("Turnsapp," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our laundromat and dry-cleaning management platform and related services (the "Services").

Our Services Include:

  • Laundromat & Dry-Cleaning Management Software
  • Customer Engagement & Payment Processing
  • Pickup & Delivery Optimization
  • Automated Communications & Notifications
  • Analytics & Reporting Tools
  • Franchise & Multi-Location Support
  • Point-of-Sale (POS) Hardware and Equipment

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy

2. Information We Collect

2.1 Business Account Information

When you register for our Services, we collect:

  • Business name, address, and contact information
  • Business owner/manager details (name, email, phone)
  • Business license and tax identification numbers
  • Payment and billing information
  • User account credentials and preferences
  • Hardware shipping and installation addresses
  • Equipment serial numbers and warranty information

When you register for our Services, we collect:

2.2 End-Customer Data (Your Customers)

As part of providing our Services, we process customer data on your behalf, including:

  • Customer names, phone numbers, and addresses
  • Pickup and delivery preferences
  • Order history and service details
  • Payment information (processed securely through third-party processors)
  • Communication preferences and history
  • Loyalty program and promotional data

2.3 Operational Data

  • Machine usage and performance data
  • Transaction records and payment processing data
  • Inventory and supply management information
  • Staff scheduling and time tracking data
  • Route optimization and delivery logistics data
  • POS hardware performance and diagnostic data
  • Equipment maintenance and service records

2.4 Technical Information

  • IP addresses, browser types, and device information
  • Usage patterns, feature utilization, and system performance data
  • Log files, cookies, and similar tracking technologies
  • API usage and integration data
  • Mobile app usage and device identifiers

2.5 Communications

  • Support tickets, chat logs, and email correspondence
  • Feedback, surveys, and testimonials
  • Marketing communications preferences

3. How We Use Your Information

3.1 Service Delivery

  • Provide and maintain our laundromat management platform
  • Process transactions and manage billing
  • Enable customer engagement and communication features
  • Optimize pickup and delivery routes
  • Generate analytics and reporting
  • Provide customer support and technical assistance

3.2 Business Operations

  • Verify business accounts and prevent fraud
  • Comply with legal obligations and tax requirements
  • Improve and develop new features
  • Conduct research and analytics for service enhancement

3.3 Communications

  • Send service-related notifications and updates
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Notify you of policy changes or important updates

4. Information Sharing and Disclosure

We share information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, PayPal, etc.)
  • Cloud hosting and data storage (AWS, Google Cloud)
  • Analytics and performance monitoring
  • Customer support tools
  • Hardware shipping and logistics providers
  • Equipment manufacturers and warranty service providers

4.2 Your End-Customers

We may communicate directly with your customers for:

  • Order confirmations and status updates
  • Pickup and delivery notifications
  • Payment processing and receipts
  • Customer support (when authorized by you)

4.3 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.

5. Data Security and Protection

5.1 Security Measures

  • Industry-standard encryption for data transmission and storage
  • Secure payment processing with PCI DSS compliance
  • Regular security audits and vulnerability assessments
  • Access controls and employee training on data protection
  • Multi-factor authentication for administrative access

5.2 Payment Card Security

  • We do not store complete payment card information
  • Payment processing is handled by certified third-party processors
  • All payment data is encrypted and tokenized

5.3 Data Breach Response

In the event of a security breach affecting your data, we will:

  • Notify affected users within 72 hours of discovery
  • Provide details about the nature and scope of the breach
  • Outline remediation steps being taken
  • Offer assistance and support as appropriate

6. Your Rights and Choices

6.1 Access and Control

  • Access your account information and settings
  • Update or correct your business information
  • Manage communication preferences
  • Download your data in standard formats

6.2 Data Subject Rights (GDPR/CCPA)

If applicable, you have the right to:

  • Request access to personal information we hold
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to processing of personal information
  • Request data portability
  • Withdraw consent for processing

6.3 Your Customer Data Rights

As a business customer, you control your end-customer data and can:

  • Export customer data at any time
  • Delete customer records from our system
  • Manage customer communication preferences
  • Control data sharing and processing settings

7. Data Retention

7.1 Business Account Data

We retain your business account information for as long as:

  • Your account remains active
  • Required to provide Services
  • Necessary for legal, tax, or regulatory compliance
  • Typically 7 years after account closure for financial records

7.2 End-Customer Data

  • Customer data is retained as directed by you
  • You can delete customer data at any time through your account
  • We may retain anonymized, aggregated data for analytics
  • Upon account termination, customer data is deleted within 90 days unless legally required to retain

7.3 Technical and Usage Data

  • Log files and technical data: 12-24 months
  • Analytics data: Anonymized and aggregated indefinitely
  • Support communications: 3 years from last contact

8. Cookies and Tracking Technologies

8.1 Types of Cookies

  • Essential Cookies: Required for basic platform functionality
  • Performance Cookies: Help us analyze usage and improve Services
  • Functional Cookies: Remember preferences and settings
  • Marketing Cookies: Used for targeted advertising (with consent)

8.2 Cookie Management

You can control cookies through your browser settings or our cookie preferences center. Note that disabling certain cookies may affect platform functionality.

9. International Data Transfers

Our Services may involve transferring data internationally. We ensure adequate protection through:

  • Standard Contractual Clauses for EU data transfers
  • Privacy Shield frameworks where applicable
  • Data processing agreements with international partners
  • Compliance with local data protection requirements

10. Children's Privacy

Our Services are designed for business use and are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

11. Third-Party Integrations

Our platform may integrate with third-party services (POS systems, accounting software, etc.). This Privacy Policy does not cover third-party services. Please review their privacy policies for information about their data practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Email notification to your registered account
  • Prominent notice on our platform
  • Updated "Last Modified" date

Continued use of our Services after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

Turnsapp Inc.

16192 Coastal Highway

Lewes, Delaware, 19958

Email:  privacy@turnsapp.com

Phone: (406) 630-4421

Support Portal:  https://help.turnsapp.com/