Online Order Booking Process

Offer Your Customers a Seamless Online Ordering Experience

Enhance your laundry and dry cleaning services with Turns’ user-friendly online ordering system. Make laundry day stress-free and boostcustomer satisfaction with our efficient platform.

How Turns Helps Your Customers Place Orders

Intuitive design ensures customers can navigate and place orders effortlessly. Easy-to-follow steps guide usersfrom installation to payment.

Steps to Place a Laundry Service Order

1. Download the App from the Play Store
Available for both Android and iOS devices.
2. Sign Up
Customers can easily create an account with their email orphone number and address. Secure and hassle-freeregistration process.
3. Place an Order for Needed Services
Wide range of services including Wash & Fold, Dry Cleaning,Ironing/Pressing, Stain Removal, Bedding & Linens, andSpecial Requests.
4. Pay Instantly for Services
Multiple payment options including credit/debit cards anddigital wallets. Secure and encrypted transactionsfor peace of mind.
5. Order Booked
Track the order and notify customers about the order status.

How Laundromat Owners Track Online Orders inthe Turns System

Turns makes it effortless for laundromat owners to track andmanage online orders through Turns comprehensive POS system.Here’s how you can stay on top of your orders andensure a smooth operation:
Customer Creates a Request
Admin, Customer Notification and Driver Assignment
Pickup Status and Order Conversion
Order Status Notification and Payment
Once a request is created by the customer through the Customer app, the system instantly notifies the admin.
  • Admin Notification
    The admin receives a notification about the new order.
  • Driver Assignment
    The admin can either manually assign a driver for  the pickup request or use the automated system to assign a driver based on timing and availability through the business manager or POS.
  • Pickup Status
    The pickup status is updated in the POS system.
  • Order Conversion
    Once the employee completes the pickup, they convert the pickup request into an active order in the system.
  • Customer Notification
    Customers receive real-time notifications about the status of their order at every stage, from pickup to processing to delivery.
  • Payment Processing
    The system facilitates secure payment transactions, ensuring that customers can pay for their services conveniently.

Benefits for Your Laundry Business

1. Increased Customer Convenience
  • Enhance customer satisfaction with a seamless online booking experience.
  • Attract tech-savvy customers looking for modern conveniences.
2. Higher Order Volumes
  • A simplified ordering process encourages repeat business and larger orders.
  • Upsell additional services through the platform.
3. Streamlined Operations
  • Automate order management and reduce manual handling.
  • Efficiently track and manage orders from pickup to delivery.
4. Improved Profit Margins
  • Maximize revenue with efficient scheduling and  resource management.
  • Minimize errors and operational costs with an integrated system.
5. Data-Driven Insights
  • Access valuable customer data to tailor services and marketing strategies.
  • Make informed business decisions with comprehensive analytics.

Why Choose Turns?

1. Comprehensive Support
  • Enhance customer satisfaction with a seamless online booking experience.
  • Attract tech-savvy customers looking for modern conveniences.
2. Higher Order Volumes
  • A simplified ordering process encourages repeat business and larger orders.
  • Upsell additional services through the platform.
3. Streamlined Operations
  • Automate order management and reduce manual handling.
  • Efficiently track and manage orders from pickup to delivery.
4. Improved Profit Margins
  • Maximize revenue with efficient scheduling and  resource management.
  • Minimize errors and operational costs with an integrated system.
5. Data-Driven Insights
  • Access valuable customer data to tailor services and marketing strategies.
  • Make informed business decisions with comprehensive analytics.
Boost your laundry business with Turns’ seamless online ordering system. Provide your customers withan exceptional experience while enhancing your operational efficiency and profitability.
Contact Us Today to Get Started!
FAQS

FAQs for Laundromat Owners

How can the Turns benefit my laundromat business?

The Turns enhances customer convenience, increases order volumes, streamlines operations, improves profit margins, and provides valuable data-driven insights to help you make informed business decisions. By offering a seamless online ordering experience, you can attract more customers and boost your revenue.

What services can my customers access through the Turns?

Your customers can access a wide range of services including Wash & Fold, Dry Cleaning, Ironing/Pressing, Stain Removal, Bedding & Linens, and Special Requests. This comprehensive service selection ensures you can meet diverse customer needs.

How does the order process work for my customers?

Customers download the Turns app, sign up using their email or phone number, select the services they need, schedule pickup and delivery, and pay securely through the app. They can track their order in real-time and receive notifications about the order status.

How does Turns help increase order volumes?

The easy-to-use app encourages repeat business and larger orders by simplifying the ordering process. Additionally, the platform allows you to upsell additional services, further boosting your revenue.

What payment methods are supported by the Turns?

Turns supports multiple payment options including credit/debit cards and digital wallets. All transactions are secure and encrypted, ensuring a safe and convenient payment experience for your customers. PayRange: A Machine Payment Partner for Turns: The integration of TURNS POS software and PayRange empowers laundromat and dry-cleaning operators to boost revenue, streamline operations, and enhance efficiency, enabling effective business management.

How can Turns streamline my laundromat operations?

Turns automates order management, reducing manual handling and minimizing errors. The platform allows you to efficiently track and manage orders from pickup to delivery, saving you time and effort.

What kind of support does Turns offer to laundromat owners?

Turns provides comprehensive support including dedicated customer service to assist with any issues or questions. We also offer regular updates and improvements based on user feedback to ensure the best experience for you and your customers.

How can I customize the Turns platform for my business?

The Turns platform is highly customizable to fit your specific business needs and branding. Whether you run a small laundromat or a large operation, our flexible options cater to different business sizes and types.

How does Turns help improve my profit margins?

By maximizing revenue through efficient scheduling and resource management, Turns helps you improve your profit margins. The integrated system minimizes operational costs and errors, allowing you to run a more profitable business.

How can I get started with Turns for my laundromat business?

Contact us today to learn more about how Turns can benefit your laundromat business. Our team will guide you through the setup process and help you get started with our seamless online ordering system.